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Frequently Asked Questions

Investing Overview

 

Who is Success Trade Securities?

 

Is Success Trade Securities licensed as a Broker / Dealer in my state?

 

Is my account at Success Trade Securities protected?

 

What is the "Success Trade Securities Privacy Pledge"?

 

Can I open an account with LowTrades if I am a resident of a foreign country?

 

Does LowTrades offer check writing?

 

How much money do I need to open an account with LowTrades?

 

Are there account opening or maintenance fees for opening a LowTrades account?

Trading

 

What types of securities can I trade through Success Trade Securities?

 

Are there any limits to the size of trade orders that can be placed through LowTrades

 

What is a day trade?

 

Am I considered an pattern day-trader?

 

What is extended hours trading?

 

When can I place orders for extended hours trades?

 

How do I place a trade during extended hours?

 

How do I cancel a trade?

 

What is the Hard-to-Borrow fee?

 

What is the Commission for Low Priced stocks?

Account Services

 

How do I open an account with LowTrades, a division of Success Trade Securities?

 

I have sent a check to deposit into my account - When can I trade?

 

How do I find out the status of my account application?

 

When can I expect to receive an account statement?

 

How can I access past account statements?

 

Will I receive annual statements?

 

How do I get my Form 1099?

 

What do I do if I do not have access to a computer and need to place a trade?

 

Can I send in one check for deposits to more than one account?

 

How do I fund my account?

 

How do I deposit certificates?

 

How do I transfer funds/assets from another company?

 

How long will it take my account to transfer?

 

How do I request a withdrawal from my account?

 

When will my funds be available for withdrawal?

 

How can I get stock certificates sent to me?

 

What should an executor of an estate do upon the death of an account holder?

 

I forgot my username and password. How can I access my account?

Troubleshooting

 

The forms on the LowTrades site are not downloading. How can I fix that?

 

I have installed Adobe Acrobat® but still cannot view "PDF" files. What should I do?

 

When I enter my username and password and press 'Login', nothing happens. What's wrong?

 

I keep getting an error message "Invalid password". What am I doing wrong?

 

I am trying to place a trade and am receiving a message stating "Order not accepted. You do not have enough funds to perform this transaction".

 

I am trying to sell my position but am receiving a message stating "Position does not exist".

 

I saw the last price fall / rise past my limit price. Why hasn't my order executed?

 

I am trying to place a trade during Extended Market Hours and my trade is being rejected.

 

I canceled my sell order after the market closed. When can I enter in another order?

 

My trading desk is not loading, what could be the problem?

 

What is a firewall?

 

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Investing Overview

 

 

 

Who is Success Trade Securities?
Success Trade Securities is the parent company of LowTrades and is a licensed online brokerage firm that was registered in March 1999 by the SEC. Success Trade Securities is a member of the FINRA and SIPC.
 

 

Is Success Trade Securities licensed as a Broker / Dealer in my state?
Success Trade Securities is registered to operate in all states except for New Hampshire and North Dakota. Registration in these states is currently pending and will be admitted shortly.
 

 

 Is my account at Success Trade Securities protected?
LowTrades is a division of Success Trade Securities, a registered broker-dealer member FINRA/SIPC. In addition to SIPC coverage of $500,000 ($250,000 max in cash), LowTrades accounts are protected with additional coverage of $100 million through Lloyd's of London. This coverage offers a maximum of $24.5 million per client and up to $900,000 in cash. With SIPC and Lloyd's of London coverage, you can feel protected: up to $25 million per client (as defined by SIPC rules), which includes up to $1.15 million for cash balances. Please be advised that SIPC and Lloyds protects a customer against insolvency only and does not protect against market depreciation, fluctuation or trading loss. For more information, visit www.sipc.org.
 

 

What is the "Success Trade Securities Privacy Pledge"?
All the information required for account forms is required by the SIPC. Success Trade Securities is devoted to ensuring the privacy and confidentiality of your personal finances.
 

 

Can I open an account with LowTrades if I am a resident of a foreign country?
Non U.S. citizens or resident can open an account by simply filling out the proper forms noted on our site. However, Success Trade Securities is currently not registered to operate in Canada and cannot accommodate accounts for Canadian residents at this time.
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Does LowTrades offer check writing?
Check writing and debit card privileges are available for domestic accounts only. To apply, please complete and return the Visa/Check Application .
 

 

How much money do I need to open an account with LowTrades?
Cash Accounts do not have a minimum and Margin Accounts have a minimum of $2,000. Active Investors must have a minimum of $25,000.
 

 

Are there account opening or maintenance fees for opening a LowTrades account?
There are no account opening fees. There is a $35 annual fee for IRA accounts. For non-IRA accounts, there are no maintenance fees; however, a $50 inactivity fee will be assessed semi-annually (for trading periods between January-June and July-December of each calendar year) on accounts with no trading activity. To avoid inactivity fees, one trade must be executed during each trading period.

 

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Trading

 

 

 

What types of securities can I trade through Success Trade Securities?
Stocks listed on US exchanges, foreign securities trading over-the-counter in the U.S., ADRs, ETFs, options, and mutual funds can be traded online. Orders for foreign securities and fixed income must be placed over the telephone with a broker by calling 1-800-597-8767. Broker-assisted rates will apply for orders placed over the phone.
 

 

Are there any limits to the size of trade orders that can be placed through LowTrades?
Our systems will allow you to place up to 5 million shares per order.
 

 

What is a day trade?
A day trade is the purchase and sale (or the sale and purchase in a short account) of the same security on the same day. This does not apply to the sale of a position or the purchase to cover a short position that has been held over night.
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Am I considered an pattern day-trader?
Day traders rapidly buy and sell stocks throughout the day in the hope that their stocks will continue climbing or falling in value for the seconds to minutes they own the stock, allowing them to lock in quick profits. Day trading is extremely risky and can result in substantial financial losses in a very short period of time.

A pattern day trader is defined as any client who executes four or more day trades in an account within a five business day period, provided the number of day trades is more than 6% of the total number of trades in the account during that same period.
 

 

What is extended hours trading?
Extended hours trading provides the opportunity to place orders before major U.S. Markets are open and after they are closed using the Archipelago or Island Electronic Communications Networks (ECNs). Your orders are paired with other orders through the ECN. It is important to note that extended hours trading is unlike trading during regular hours. Trading in the extended hours market involves additional risks such as wider spreads, lack of liquidity, higher volatility, communication delays, lack of access to other markets and market information, and risk of missed news announcements.
 

 

When can I place orders for extended hours trades?
During extended hours, pre-market orders may be placed between 7:05 - 9:30 a.m. EST and after-hours orders may be entered between 4:00 - 8:00 p.m. EST.
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How do I place a trade during extended hours?
Place an extended hours trade just like any other trades. Please remember that all orders placed during Extended Market Hours must:

  1. Be routed through the 'Destination' ARCA
  2. Set 'Time in Force' to DAY+
  3. Be placed as Limit Orders
     

 

How do I cancel a trade?
To cancel an open order, you must first click on the link 'Open Orders' under the heading 'Activity'. Then, scroll all the way to the left of your screen until you see Cancel. You will be able to click on Cancel to initiate your request. Please refresh your screen by clicking on 'Activity Today'. Please be advised that merely clicking on Cancel is not a guarantee that your trade has been cancelled. There are times when a customer will attempt to cancel while the order is being filled. At this point, your order will not be cancelled and you will see that your order has executed.
 

 

What is the Hard-to-Borrow fee?
Hard-to-Borrow fee may apply when COR Clearing charges interest on stock loan. The Hard-to-Borrow fee is based on the interest rate or negative rebate the clearing firm charges when you short a security that is in low supply. This annualized stock loan fee is assessed for each day you hold short a position and will be charged on a monthly basis. It is calculated by multiplying the market value of the short position by the interest paid and dividing that amount by 360. For example:

Market value of XYZ stock = $40
Number of shares sold short = 2,500
Negative rebate rate = 2%

$40 x 2,500 = $100,000 (market value of short position)

$100,000 x .02 = $2,000 (annualized)

$2,000 / 360 = $5.55 per day
 

 

What is the Commission for Low Priced stocks?
For stocks priced less than $1.00, add $0.003 per share for the entire order. Maximum commission per order not to exceed $6.95 with a minimum commission of $4.95.

 

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Account Services

 

 

 

How do I open an account with LowTrades, a division of Success Trade Securities?
The account application process starts with choosing the type of account you would like to open. Once that has been decided, you will need to download, complete, and submit the required documents. You may scan and email the documents to newaccounts@lowtrades.com, fax them to (202) 466-6895, or send by mail to:
 
LowTrades
c/o Success Trade Securities, Inc.
1900 L Street NW, Suite 301
Washington, DC 20036
 
Start your account application process by clicking here.
 

 

I have sent money to deposit into my account - When can I trade?
Under normal circumstances, wire transfers will post within 24 hours. Check and ACH deposits are held for five business days or until the funds have cleared. You may have the hold on funds removed by faxing (202-466-6895) or emailing (info@lowtrades.com) a screenshot of your bank activity that shows the funds have cleared your bank account.
 

 

How do I find out the status of my account application?
To find out the status of new account application, please email newaccounts@LowTrades.com. Please include the following information:

  • Your full name
  • The type of account you want to open
  • The date the application was submitted
  • How you submitted your application(mail, email, fax)

 

When can I expect to receive an account statement?
Once your account has been funded, statements are mailed at minimum on a quarterly basis (March, June, September, and December of each year). Statements for all other months will only be generated and mailed if there has been some sort of activity (i.e. trading, interest charges, etc.).
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How can I access past account statements?
You may access past account statements by logging into your account and clicking on Online Statements under the Accounts tab on the menu bar. You can search by date range and download a pdf version of your statements.
 

 

Will I receive annual statements?
No, you will not receive annual statements. However, you will be provided with a Form 1099 that gives a summary of interest / dividend income and proceeds from any sales executed through Success Trade Securities. We offer Maxit tax accounting software, which automatically generates a Schedule D for you to download. Maxit is accessible from the Accounts tab on the main menu when you're logged in to your account.
 

 

How do I get my Form 1099?
1099 tax forms are sent to your mailing address of record unless you opt for electronic delivery of tax forms. In this case, you may access your Form 1099 by logging into your account and clicking on Online Statements under the Accounts tab on the menu bar. A pdf version of the Form 1099 may be downloaded from there.
 

 

What do I do if I do not have access to a computer and need to place a trade?
If computer service is not available, orders can be made via telephone by calling 1-800-597-8767. Broker-assisted trading fees will apply.
 

 

Can I send in one check for deposits to more than one account?
In accordance with the SEC, each check must be specified for one account.
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How do I fund my account?
You may fund your account by check, wire, account transfer, or with stock certificates. For detailed information on funding your account please click here.
 

 

How do I deposit certificates?
Please note that we do not accept certificates for OTC Bulletin Board and Pinksheet securities. You will need to fill out and send a Stock Power Form along with your original stock certificate to:
COR Clearing LLC
Attn: Stock Receipts
9300 Underwood Ave Ste 400
Omaha, NE 68114

There is a $150 certificate processing fee plus any direct costs (transfer agent fees and shipping costs). Additionally, there is no guarantee on the release of shares for trading with a certificate deposit. All shares from certificate deposits must be validated by the issuer's transfer agent before the shares will be released for trading. Please be advised that we will not be able to process certificates for restricted or 144 securities.
 

 

How do I transfer funds/assets from another company?
To transfer your account from another brokerage firm to your Just2Trade account, simply complete and submit the Account Transfer (ACAT) Form with a copy of your most recent account statement. You may scan and email the documents to newaccounts@lowtrades.com, fax them to (202) 466-6895, or send by mail to:
 
LowTrades
c/o Success Trade Securities, Inc.
1900 L Street NW, Suite 301
Washington, DC 20036
 
Note: For your protection, transfers from another brokerage firm will only be accepted if the Account Name/Title and Tax ID of your LowTrades account match the information on the account your securities are being transferred from. Requests to transfer from an individual account at another brokerage into a joint account at LowTrades must be accompanied by a Letter of Authorization signed by the joint account holders. We do not accept requests to transfer from a joint account at another brokerage into an individual account at LowTrades.
 
We do not accept incoming transfers of OTC securities in the lower three market tiers:

  • OTC Pink No Information
  • Grey Market
  • Caveat Emptor

In the event such positions are transferred in as a result of a full account transfer, you will be unable to sell them and they will need to be transferred out, as we do not allow trading in these securities.

 

How long will it take my account to transfer?
Under normal circumstances, account transfer process will take 10-20 days to complete. Transfers that are unable to be processed through the ACAT system take approximately 3-4 weeks to complete. For more information regarding transfers, please click here.
 

 

How do I request a withdrawal from my account?
You can request a Check Withdrawal or an ACH Withdrawal from your account. Simply, log into your LowTrades account, click on the Tools tab on the menu bar, and then click on Cash Transfer. Checks will be mailed to the address of record. Additionally, you may wire out funds by submitting the Letter of Authorization for Wires. Outgoing wire fees apply.
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When will my funds be available for withdrawal?
There is a 3 day settlement period for all equity transactions. Your funds will be available on the 3rd business day after executing a sell transaction. For example if you execute a sell on Monday, your funds will settle by Thursday morning.
 
Check deposits are held in the account for ten business days before they can be withdrawn.
 
ACH deposits may be withdrawn via ACH after 5-10 business days of the original deposit. Otherwise, ACH deposits may be withdrawn via check, wire or ACAT after 60 calendar days have passed from the original date of deposit.
 

 

How can I get stock certificates sent to me?
Clients can request stock certificates to be sent to them by submitting the Certificate Request form. A $20.00 minimum processing and shipping cost will apply. To determine what additional transfer agent fees may apply, please email us at info@lowtrades.com.
 

 

What should an executor of an estate do upon the death of an account holder?
Upon notice of the death of an account holder, the Executor or Administrator of the Estate should first contact a Success Trade Securities representative at 1-800- 597-8767 to have them place a freeze on the account. This will prevent any account activity while the Estate Account is being established. The Executor and Administrator should then obtain and send in the following to Success Trade Securities:

  • Your name, relationship to the deceased, phone number, address, date of death, and name of the executor (if not yours).
  • An Estate Account application, which should be completed by the executor or administrator of the estate.
  • A notarized Affidavit of Domicile is needed to establish the state of residence at the time of death.
  • A Letter of Testamentary or other legal docment from the court appointing the executor or administrator. The letter must be dated within 60 days of the death and under the seal of the court.
  • A certified copy of the death certificate is needed.
  • A Letter of Authorization requesting to move assets from the existing account into the Estate account will also be required.
  • Provide any other related account information.
     

 

I forgot my username and password. How can I access my account?
Please contact Customer Services toll-free at 1-800-597-8767. You will be asked to verify account information before any client confidential information is released.
 

 

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Troubleshooting

 

 

 

The forms on the LowTrades site are not downloading. How can I fix that?
Most documents on our site (such as New Account forms) have special formatting needs and appear on our site as ".pdf" (page document formatted) files. These files provide the highest level of document-quality formatting, and can be printed exactly as shown.
In order to view ".pdf" files, you will need the Adobe Acrobat Reader® plug-in software. You may download this program for free from Adobe's Internet site at http://www.adobe.com.
.

 

I have installed Adobe Acrobat® but still cannot view "PDF" files. What should I do?
If you have installed Adobe Acrobat® correctly and still are experiencing difficulties downloading '.pdf' files, there are some possible solutions:

Your version of Adobe Acrobat® should be at least version 4.0. In order to determine what version you are using:

  • Open the Adobe Acrobat Reader® under All Programs in your Start Menu.
  • Click on the Help Menu and select "About Acrobat Reader"
  • You may download the current version from Adobe's Internet site at  http://www.adobe.com .
  • If your version of Adobe Acrobat is current and you are using a Netscape Navigator browser, please follow these steps:
  • Click on your Netscape browser's Options Menu, then click on "Network Preferences," \  and finally click on the "Cache" tab of the "Network Preferences" window. The check box  labeled "Allow Persistent Caching of Pages Retrieved Through SSL" should be checked
  • Then, in the same window, click on the "Clear Memory Cache Now" button and then on  the "OK" button. Click on "Clear Disk Cache Now," and then the "OK" button.
  • Click "OK" again to close the "Preferences" window.
  • Exit your browser and then restart it. You should now be able to view the "pdf" file.

 

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When I enter my username and password and press 'Login', nothing happens. What's wrong?
To access your LowTrades account, you must have the latest version of Java installed on your operating system. The latest version of Java can be downloaded by visiting http://www.java.com . Please be sure that all older versions of Java are removed by accessing your system's Add/Remove Programs feature.
 

 

I keep getting an error message "Invalid password". What am I doing wrong?
If you have changed your password, please make sure that you are entering it in correctly. Your password access is case-sensitive. Often times, a client will mistakenly leave their Caps Lock on. If you are still having difficulties, please contact Customer Services at 1-800-597-8767.
 

 

I am trying to place a trade and am receiving a message stating "Order not accepted. You do not have enough funds to perform this transaction".
It could be one of three common mistakes:

  1. Often times, securities listed on the Pink Sheets do not have an electronic bid or ask being quoted. Check the current quote that is given on your Preview Page. If there is bid/ask being quoted, you must place a limit order. Market orders will not be accepted for stocks without a bid or ask.
  2. Our systems will withhold a minimum of $10 in available cash balance. Please deduct this amount when you are placing a buy order.
  3. Check to be sure that you have taken into account all commission fees and any order type surcharges (i.e. logical orders) when calculating you actual available balance to trade. If you are routing directly to an ECN, please do not forget to figure in the ECN surcharges.
     

 

I am trying to sell my position but am receiving a message stating "Position does not exist".
Please check your Open Orders page to make sure that you do not already have an order that is live at the market center. If you currently have an open order to sell your position, our systems will not allow you to place another sell order for the same position until the current open order is cancelled.
 

 

I saw the last price fall / rise past my limit price. Why hasn't my order executed?
There could be a number of reasons why your order did not execute. Often times, the last price does not provide you with the on-goings of the moving market. You must take into account what the bid and ask was at the time of the execution, the type of order you are placing, the liquidity of the stock you are trading, etc. If you are concerned about an open order, please contact our Support Staff at 1-800-597-8767.
 

 

I am trying to place a trade during Extended Market Hours and my trade is being rejected.
All orders placed during Extended Market Hours must:

  1. Be placed through the 'Destination' Archipelago (ARCA).
  2. Set 'Time in Force' to DAY+Extended Hours
  3. Be placed as Limit Orders
     

 

I canceled my sell order after the market closed. When can I enter in another order?
Cancel requests submitted after the market close will not attempt to confirm with market centers until market open the following business day. You will not be able to re-enter your order until we receive confirmation from the market center.
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My trading desk is not loading, what could be the problem?
You may need to install Java into your computer. Please go to http://www.java.com and download the latest version of Java. The latest version of Java can be downloaded by visiting http://www.java.com. Please be sure that all older versions of Java are removed by accessing your system's Add/Remove Programs feature. Another possible reason why your trading desk might not be working is the presence of a firewall. In order for trading desk to work properly, you need to open ports: 55555 and 11001. Please contact your system administrator in order to gain access.
 

 

What is a firewall?
A firewall is made up of a combination of hardware and software which is designed to securely separate the Internet from internal computer systems and databases. At Success Trade Securities, data coming from customer computers via the Internet flows through a series of safety checkpoints on its way to our internal systems. Data is encrypted between your system and internal systems to protect it from unauthorized disclosure or modification. Due to existence of a Firewall on most networks, there may be certain instances when a customer cannot gain access to the LowTrades site. If this has been determined, the customer will need to contact their system administrator in order to gain access.

 

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Member FINRA & SIPC | Washington DC
System response may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors
Substantial risks are involved with electronic trading. Please read the statements, disclosures and notices linked below.
Options involve risk and are not suitable for all investors. Detailed information on the risks associated with options can be obtained by downloading the Characteristics and Risks of Standardized Options and Supplements (PDF) from The Options Clearing Corporation website.

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